We offer you an individually tailored call center service in inbound and outbound. Whether collection calls to the debtor, dunning, sales or service calls; we concentrate entirely on your wishes and ideas - you decide and define your configuration in consultation with us. By using our service, you can achieve maximum success with a manageable effort and increase your availability by telephone by covering off-peak times in the hotline. The results of the phone calls are sent back to you daily as so-called result codes in a coordinated format.

Our services include:

• Call on behalf of the respective client
• Individual number display
• Specification of the greeting and language regulation per customer
• Orders can be canceled at any time
• Conclusion of payment, installment and installment agreements
• Receipt and forwarding of complaints
• Processing of queries

accredis is a member of the Call Center Association Germany (CCVD). The members of the CCVD submit to a code of honor, which regulates the way, the route and the times of day of the address in addition to compliance with all relevant data protection regulations.

Your advantages:

• Increased availability through predictive dialing
• Telephone number researching included
• Individual calls named and on behalf of the customer
• Configurability per escalation level
• Accessibility in off-peak times
• Automated processes
• Solution-oriented and conflict-trained agents